Frequently Asked Questions

Question: How long does shipping take?
Shipping times vary depending on your location. On average: 3-5 business days (domestic)

Question: Do you accept returns or exchanges?
We typically do not accept returns. However, if your order arrives damaged, defective, or with an error on our part, we’ll gladly replace it at no additional cost. Please contact us within 7 days of receiving your order.

Question: What materials do you use?
We use a variety of materials depending on the product—such as sterling silver, stainless steel, high-quality wood, glass, and eco-friendly packaging. Every item description lists the specific materials used so you know exactly what you’re getting.

Question: Are your products high quality?
Yes! Each gift is carefully crafted with premium materials to ensure durability and a lasting keepsake. We pride ourselves on making gifts that daughters will treasure for years to come.

Question: Do you offer gift wrapping or personalized notes?
Yes! You can add a gift box upgrade and include a custom message card with your order. We’ll make sure it arrives beautifully packaged and ready to gift.

Question: I tried to call +1-904-774-2445 but I can't get through
Answer: Please note that our customer service team is only available during regular office hours, Monday through Friday (9am - 6pm EST).

If you need assistance outside our office hours, please email support@uniquelymadeyours.com or click here and we'll get back to you in no more than 12 hours.

Question: How do I track my package?
Answer: You will receive an email with your tracking number and the courier information after the order has been made and shipped out!

Question: My order has been marked as delivered but I have not received it.
Answer: Please follow these instructions:

1. Double-checking your mailbox (If owned).

2. Sometimes the order get delivered 1 or 2 days after the scheduled delivery. So we please ask you to be patient.

3. You can call the local post office with your tracking number and ask for a more detailed report on your order.

GOT MORE QUESTIONS? CLICK HERE TO CONTACT US